Frequently Asked Questions - Sapphire Community Web Portal
This section provides answers to users' common problems. If you have a question, check here first. Chances are someone else has already asked it!
How do I obtain my Personal Identification Number (PIN)?What happens if I lose my PIN?After I registered I received this message "Thank you for registering. An email will be sent to you shortly containing your new PIN." I never received an email with the new PIN. What do I do now?What if I forget my password?How often is information on the Community Web Portal updated?What student information will I have access to via the Community Web Portal?If my student changes schools within the district will I have to apply for a new account?My spouse and I would like to have different accounts and different email addresses from which we will view our children's records. Is this possible?What are all those cookie error messages about?How do I obtain my Personal Identification Number (PIN)?
A notification letter containing a PIN is emailed to you once your account application has been processed by your school district.
What happens if I lose my PIN?
Contact your child's school and ask to speak with the staff member trained in Sapphire Community Web Portal procedures.
After I registered I received this message "Thank you for registering. An email will be sent to you shortly containing your new PIN." I never received an email with the new PIN. What do I do now?
Your workplace or home internet service provider may have a spam blocker in place that is causing the email to be undeliverable. Use an alternate email address or ask your network administrator to allow messages received from your school district.
You may have a spam filter set up in your email that mistakenly marked the email as spam. Check your spam or junk folder. If the email is not there, contact the Community Web Portal administrator at your student's school and request that they resend your PIN to you. You also may want to double check your application for a PIN to make sure you have entered the correct email.
What if I forget my password?
Click the Forgot your password? link on the Community Web Portal login page and type in your user name, PIN, and answer to your security question. Your new password will be emailed to your email address.
How often is information on the Community Web Portal updated?
Information is updated in accordance with district policies.
What student information will I have access to via the Community Web Portal?
The Community Web Portal allows parents to view any information deemed acceptable according to the school district's policies. Typical information available through Sapphire Community Portal includes student schedule, current grades, homework assignments, attendance, building announcements, and links to external web sites approved by the teacher.
If my student changes schools within the district will I have to apply for a new account?
No. Your account, including your system-generated PIN, does not change with change of school. In fact, the parent would not have to change anything in their parent account from the time their student is in first grade until they graduate from high school.
My spouse and I would like to have different accounts and different email addresses from which we will view our children's records. Is this possible?
There is no restriction on the number of accounts (each based on a separate email address) that a family can have. Each account can have access to any number of children.
What are all those cookie error messages about?
If you can't log in to the Community Web Portal, it may be because cookies are disabled in your web browser. A cookie is a small text file from a web site or computer that your web browser saves so that it can retrieve the information for use at a later time. Your web browser saves and retrieves cookies automatically, based on behind-the-scenes commands from web sites.
There are several types of cookies, and you can choose whether to allow some, none, or all of them to be saved on your computer. If you do not allow cookies at all, you may not be able to view some web sites.
Please see your browser's help resources for instructions to enable cookies.
